Guarantee of Satisfaction (only applicable to physical products not services)
Luminlab stands behinds the quality of its products. If you are not satisfied with your purchase from us, simply contact Customer Care within 10 days from the date of your purchase. Subject to the following criteria we will refund the full price of the product in question, excluding postage and processing costs.
Luminlab products are custom made-to-order with quality materials using our state-of-the-art digital printing equipment. We take great pride in our commitment to customer satisfaction. However, certain circumstances are beyond our control.
Please note that we cannot be responsible for:
○ Spelling, punctuation or grammatical errors made by the customer.
○ Inferior quality or low-resolution of uploaded/supplied images.
○ Design errors introduced by the customer in the design creation process.
○ Errors in user-selected options such as product type or size.
Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Luminlab does not proof documents created by its customers prior to processing.