Last Updated: 13/05/2025 

1. Definitions

- "Business," "We," "Us," "Our" refers to Luminlab Creative. 

- "Client," "Customer," "You" refers to any individual or business purchasing our services or products. 

- "Services" includes graphic design, custom printing, promotional product supply, and related offerings. 

- "Order" means a confirmed request for services or goods. 

- "Artwork" refers to any designs, logos, or images supplied by the client or created by us. 

2. Orders & Payments

2.1 Order Acceptance

- Orders are binding once payment (or deposit) is received and confirmed. 

- We reserve the right to reject orders at our discretion. 

2.2 Pricing & Payment Terms

- Prices are subject to change without notice. 

- Accepted payment methods: EFT, credit/debit card, or other agreed methods. 

- Full payment is required before production begins, unless a deposit arrangement is agreed upon. 

- Bulk orders (50+ units) may require a 50% non-refundable deposit. 

2.3 Refunds, Returns & Cancellations

- Cancellation by Client: If an order is cancelled after production starts, a partial refund may be issued minus material and labour costs. 

- Defective Products: Faulty items must be reported within 5 days of receipt; a replacement or refund will be given upon return of the item.

- Digital Products (Logos/Designs/other): No refunds once files are delivered. 

- Custom-Printed Items: No returns or refunds unless defective (due to our error). 

3. Artwork & Intellectual Property

3.1 Client-Supplied Artwork

- You confirm you own or have legal rights to use any submitted artwork. 

- We are not liable for copyright/trademark infringement from client-provided designs. 

3.2 Our Original Designs

- We retain copyright on all created designs unless otherwise stipulated. 

- Upon full payment, you receive a non-exclusive license for the agreed use (e.g., printing on merchandise). 

- We may display completed work in our portfolio unless otherwise agreed in writing. 

3.3 Design Revisions

- Minor revisions are allowed during the design process (number depends on package). 

- Additional revisions may incur extra fees. 

4. Production & Delivery

4.1 Turnaround Times

- Estimated production/delivery times are provided but not guaranteed. 

- Delays from suppliers, couriers, or unforeseen events are not our responsibility. 

4.2 Shipping & Collection

- Shipping costs are the client’s responsibility unless otherwise stated. 

- Risk transfers to the client upon delivery/collection. 

- Uncollected orders may incur storage fees after 14 days. 

4.3 Quality Assurance

- Minor color/shade variations may occur due to printing processes. 

- Complaints must be submitted within 5 days of receipt with photo evidence. 

5. Promotional Products & Third-Party Items

- We source some products from external suppliers; thus, stock and specs may vary. 

- While we ensure quality, we are not liable for defects in third-party products but will assist to resolve matter. 

6. Liability & Indemnification

- Our liability is limited to the order value; we are not responsible for indirect or consequential damages. 

- You agree to indemnify us against claims arising from unauthorized use of supplied artwork. 

7. Privacy Policy (POPIA Compliance)

- We comply with South Africa’s Protection of Personal Information Act (POPIA). 

- Client data is used only for order processing and will not be sold/shared without consent. 

8. Dispute Resolution

- Disputes will first be resolved through good-faith negotiation. 

- If unresolved, the matter may be referred to mediation or small claims court in South Africa. 

9. Amendments

- We may update these Terms at any time. Continued use of services constitutes acceptance. 

10. Governing Law 

- These Terms are governed by South African law. 

By placing an order, you confirm that you have read, understood, and agreed to these Terms.